Refund policy
At Celestial Essence, we want you to love your purchase. If you are not satisfied, we're here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- Your item must be in the same condition you received it—unworn or unused, with tags, and in its original packaging.
- You must have the receipt or proof of purchase.
To start a return, contact us at celestialessence35@gmail.com or 0332-5148581.
Returns must be sent to the following address:
Celestial Essence
Qabristan Road, Wah 47010, Pakistan
Once your return is accepted, we’ll provide:
- A return shipping label (if applicable),
- Instructions on how and where to send your package.
Important: Items sent back without first requesting a return will not be accepted.
You can always reach out with any return-related question at celestialessence35@gmail.com.
Damages and Issues
Please inspect your order upon receiving it. If your item is defective, damaged, or if you receive the wrong item, contact us immediately. We’ll evaluate the issue and make it right by either replacing the product or processing a refund.
Exchanges
We currently do not offer direct exchanges. The fastest way to get the item you want is to:
- Return the original item (after approval),
- Place a new order separately.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- The refund will be issued to your original payment method within 10 business days.
- Please note that banks or payment providers may take additional time to process the refund.
If more than 15 business days have passed since we approved your return, please contact us at celestialessence35@gmail.com.