Terms of service
Welcome to Celestial Essence!
The terms “we”, “us” and “our” refer to Celestial Essence, which operates this store and website, including all related content, features, tools, and services to provide you (the “Customer”) with a curated shopping experience. Celestial Essence is powered by Shopify, which enables us to provide the Services to you.
By visiting our website or purchasing from us, you agree to be bound by the following Terms of Service. If you do not agree, please do not use our services.
SECTION 1 – ACCESS AND ACCOUNT
You must be at least the age of majority in Pakistan to use our Services. By creating an account or placing an order, you confirm that the information you provide is accurate and complete.
You are responsible for keeping your account credentials secure. We are not liable for any unauthorized activity on your account.
SECTION 2 – OUR PRODUCTS
We strive to ensure product accuracy, but actual product colors may vary due to screen differences. We do not guarantee that the quality of any products will meet your expectations.
Product availability, descriptions, and pricing are subject to change without notice.
SECTION 3 – ORDERS
All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion. You will be notified via email or phone if changes occur.
All purchases are for personal use only. We do not support wholesale or commercial resale.
Please refer to our Refund Policy for return and refund terms.
SECTION 4 – PRICES AND BILLING
All prices are in PKR (Pakistani Rupees) and are inclusive of applicable local taxes unless stated otherwise. Delivery charges will be added at checkout.
You agree to provide current and complete billing information. We are not responsible for delays or non-delivery due to incorrect information.
SECTION 5 – SHIPPING AND DELIVERY
We ship within Pakistan only. Delivery timelines may vary and are estimates only. We are not responsible for delays caused by couriers or events beyond our control.
Ownership of products passes to you once they are handed over to the courier.
SECTION 6 – INTELLECTUAL PROPERTY
All content on our website—including text, logos, graphics, images, and design—is the intellectual property of Celestial Essence or licensed third parties.
You may not copy, reuse, or distribute our content without written permission.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools “as is.” We are not responsible for any issues that arise from using them. You use such tools at your own risk.
SECTION 8 – THIRD-PARTY LINKS
We may link to third-party websites for convenience. We are not responsible for their content, privacy practices, or policies. Use them at your own discretion.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Celestial Essence is powered by Shopify. However, Shopify is not involved in your transactions with us. All purchases are made directly with Celestial Essence.
SECTION 10 – PRIVACY POLICY
Your data is protected under our Privacy Policy. Some personal information may be shared with Shopify to enable functionality.
By using our Services, you consent to our data collection and processing practices.
SECTION 11 – FEEDBACK
Any reviews, suggestions, or content you submit may be used by us for marketing and improvement purposes. You grant us full rights to publish or reuse that content.
You must not post unlawful, misleading, or offensive content.
SECTION 12 – ERRORS AND INACCURACIES
We may correct errors or update product info, pricing, and availability at any time, without prior notice. We reserve the right to cancel orders affected by such errors.
SECTION 13 – PROHIBITED USES
You may not use the website:
- For illegal purposes,
- To violate any laws,
- To infringe on our intellectual property,
- To submit false or misleading information,
- To upload viruses or malicious code.
We reserve the right to suspend or terminate access for misuse.
SECTION 14 – TERMINATION
We may terminate your access to the Services at any time. Obligations and liabilities prior to termination shall survive.
SECTION 15 – DISCLAIMER OF WARRANTIES
All services and products are provided “as is” and “as available,” without warranties of any kind. We do not guarantee that the Services will be uninterrupted or error-free.
SECTION 16 – LIMITATION OF LIABILITY
Celestial Essence shall not be liable for any indirect or consequential damages, including lost profits, arising out of your use of the Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Celestial Essence from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any part of these Terms is found unenforceable, the remaining provisions will remain in effect.
SECTION 19 – WAIVER & ENTIRE AGREEMENT
Failure to enforce any part of these Terms does not constitute a waiver. These Terms and related policies represent the full agreement between you and us.
SECTION 20 – ASSIGNMENT
You may not assign your rights under these Terms without our written consent. We may assign our rights without notice.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of Pakistan. Disputes shall be resolved by the courts of Wah, Punjab, Pakistan.
SECTION 22 – HEADINGS
Section titles are for reference only and have no legal effect.
SECTION 23 – CHANGES TO TERMS
We may update these Terms at any time. Changes will be posted on this page. Your continued use of the Services constitutes acceptance of the new Terms.
SECTION 24 – CONTACT INFORMATION
If you have questions, please contact us at:
Celestial Essence
📧 Email: celestialessence35@gmail.com
📞 Phone: 0332-5148581
🏠 Address: Qabristan Road, Wah 47010, Pakistan